If disabling authentication settings for joining a meeting/webinar didn't work, you may have to disable the Only authenticated meeting participants and webinar attendees can join meetings and webinars setting in the web portal. Hover your mouse over the meeting or webinar that you want to manage, then click Edit.ĭisable authentication settings in the web portal.In the navigation menu, click Meetings or Webinars.Require attendees to authenticate to joinĭisable Require authentication to join for an existing meeting/webinar Require panelists to authenticate to join For a webinar, under Authentication, deselect the following checkboxes:.For a meeting, under Security, deselect the checkbox next to Require authentication to join.Disable the authentication requirement:.This means that if no security option is enabled, Zoom will automatically secure all meetings with Waiting Room.ĭisable Require authentication to join when scheduling a meeting/webinar If you disable Require authentication to join, you may have to select a different security option ( Passcode or Waiting Room), depending on if your account admin has enabled Requiring meetings to have one security option (or if this is enabled in your user settings).Meetings or webinars that are already scheduled will not be affected by this change. Disabling this option on your Settings page will only apply to meetings that are scheduled after you disable the option.You can disable the authentication requirement by editing the meeting. When this setting is enabled, sign-in to Zoom is enabled, and all participants are required to have at least a free (Basic) Zoom account and be signed in when joining the meetings. This Zoom error message normally shows up when you enable the Require authentication to join setting for your meetings, and the participant is joining the meeting without an active Zoom account. Please log in with a commercial Zoom account to join.” indicates that for a participant to join your Zoom meeting, the participant should use an email that is associated with an active Zoom account before joining your meeting. The message “Unable to join this meeting The host requires authentication on the commercial Zoom platform to join this meeting. How to resolve this issue Disable authentication settings for joining a meeting/webinar Disable authentication settings in the web portal. Disable authentication settings for joining a meeting/webinar.Sign in to external Single Sign-On (SSO): Only allows users who authenticate through a 3rd-party authentication service to join.If they are authenticated with a different account, they will be directed to switch accounts. Signed in to account associated with invited email: Only allows users who are signed in to the account that matches the email they registered with to join.If a participant is signed in with a different email domain other than what is specified, they are prompted to switch accounts to join. Sign in to Zoom with specified domains: Only allows users whose email addresses contain a certain domain to join the meeting or webinar. Signed-in users in my account: Only allows any signed-in user within the account to join the meeting or webinar.Sign in to Zoom: This allows participants to join the meeting or webinar as long as they are signed in to a Zoom account.They must use a commercial Zoom account, which is any type of account (i.e., Basic, Pro, Enterprise, etc.).Īuthentication configured in the meeting or webinar can be: To successfully join the meeting or webinar, participants must sign in to Zoom with an email address authorized to join the session. Click "Switch Account to Join" to sign into Zoom with an email address authorized for joining this meeting, this means the meeting or webinar is configured to require authentication. Please log in with a commercial Zoom account to join or This meeting is for authorized participants only. The host requires authentication on the commercial Zoom platform to join this meeting. If a participant is unable to join a meeting or webinar because of errors Unable to join this meeting.
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